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Tune the agent

The agent editor holds three things: how it speaks, which model writes, and the guardrails that stop it.

Open the screen →
Step by step
  1. 01 Tone: formal or familiar, answer length, greetings.
  2. 02 Model: a fast model costs less than one that reasons. You can switch at any time.
  3. 03 Guardrails: forbidden subjects, promises never to make, cases where it must hand over.
  4. 04 Every guardrail stop is recorded WITH ITS REASON: you see why the agent went quiet, not merely that it did.
What usually gets in the way

A guardrail that is too broad silences the agent on ordinary questions. Start narrow — one precise subject, one precise phrase — and widen it by watching real conversations.

Read next
Test the agent before opening it The playground: your worst questions, with no customer in front of you. Take a conversation back When the agent hands over, and how you are told.